Frequently Asked Questions
Here are some of our most frequently asked questions and answers provided your convenience. If you have questions that are not listed below, please contact us. We look forward to hearing from you and will be happy to answer all your questions about our non-medical home care services.
Our home care agency provides assistance to individuals and families in the greater Philadelphia area who need help with the activities of daily living (ADLs). This includes tasks in and outside of the home that they are unable to complete on their own such as routine housework and personal care. For the full services list, please click here.
We currently serve the Greater Philadelphia area including Philadelphia, Bucks and Montgomery Counties.
We send a registered nurse to conduct the free no obligation evaluation. Both the patient and the living environment will be assessed. Additionally, the nurse will discuss any disabilities or challenges you or your loved one are experiencing. We also assess overall lifestyle, daily routine, primary needs, risks and overall care goals.
While some non-medical home care agencies do accept medicaid, our agency is currently private pay only.
Additionally, we do not deal with insurance companies directly. Some plans do reimburse for non-medical home care. Please check with your provider to confirm coverage.
We currently accept all major credit cards as well as bank transfers. We do charge a 3% convenience fee for credit card transactions. Direct deposit via bank transfer incurs no additional charges.
We currently bill weekly. All our clients are set up on an automated billing schedule.
Yes, you can pick and choose the services that you want. We customize our care services based on your exact needs. Based on our initial assessment, we can create a recommended care plan for you as well.
Yes, all our employees are trained professionals that are background checked and fully insured.
Yes, as our goal is your complete satisfaction. It is important that our caregiver and your loved one are a good fit for one another. We will be happy to match you with another caregiver if requested.
Yes, all of our employees have specific training based on their designation. The team consists of nurses, certified nursing assistants and home health aides.
We can send a replacement caregiver in the event your normal caregiver gets sick or is unavailable for any reason.
We are available to you 24 hours a day, seven days a week, 365 days a year. We take the utmost pride in giving you top notch customer service and hassle free communication when in need.
We take your privacy very seriously and follow all applicable laws and regulations. Our agency is HIPPA compliant.
The Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA, is a series of regulatory standards that outline the lawful use and disclosure of protected health information (PHI).
HIPAA compliance is regulated by the Department of Health and Human Services (HHS) and enforced by the Office for Civil Rights (OCR).
